OM 456 House of Quality
Page 590 in the book.
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OM 456 - Main

A "House of Quality" is a set of matrixes used to relate the voice of the customer to a product's technical requirements, component requirements, process control plans, and manufacturing operations.


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Building a House of Quality consists of six basic steps:

Step 1 _____.

Step 2 _____.

Step 3 _____.

Step 4 _____.

Step 5 _____.

Step 6 _____.

Quality Function Deployment (QFD) is a planning process to guide the design, manufacturing, and marketing of goods by intgrating the voice of the customer throughout the organization.